“We were very dissatisfied with both the house and the "service" from Belvilla! In fact, the property we rented did not even begin to match what was presented on the supply side. In detail: 1. The house was advertised with a photo of a large pool and stated that the house had a pool. However, this pool does not actually belong to the house, but is located on the premises of a farm and can only be reached after a minimum 2-minute drive by car. 2. Another pool can be seen in the other pictures that belong to the expose, but this is not explicitly advertised. This pool actually belongs to the house. However, this pool is not usable. Rather, the pool has been out of order for weeks, the water is green, the pool is overgrown and inhabited by frogs. 3. The house is advertised with the remark that the area (garden, terrace) is shared with "other guests" "only for recreational purposes". In fact, two of the five units had been rented to about half a dozen male "migrant workers" who used the premises semi-naked to do their laundry. In addition, the house was only superficially cleaned. There were only four chairs available, some of the beds smelled smoky and there wasn't enough cutlery, just to name a few other shortcomings. Immediately after our arrival at the house, we informed the Belvilla SOS hotline by telephone. At the express request of the employee, we then emailed photos that documented the condition of the house. After several phone calls to Belvilla, the employee confirmed that the house was not in the condition promised. The communication with the owner present on site was an impertinence in terms of language and content. The neighbor who came along was able to confirm that the problems were known and that we weren't the ones”